You can find answers to some of the commonly asked questions we receive from customers. If you still have a question we haven’t been able to answer in the list below, please call us free on (01) 473 5595.
Q: Can I request a brochure?
A: Yes, you can order a brochure using our online form or call us free on (01) 473 5595. You can order the brochure for yourself or to send to someone else.
Q: Can I request a brochure when I don’t have an e-mail address?
A: If you don’t have an email address then you can order a brochure by calling us free on (01) 473 5595.
Q: How do I search for meals that fit within my particular diet?
A: You can view dietary information about a product by clicking on its name or image. We also have a Free From range and a Gluten Free range of meals.
Q: What size are the meals?
A: We have three meal sizes – Standard (275g – 465g) which is the size of our standard main meals, Hearty (500g – 565g) which is the size of our Hearty Meals range and Mini (180g – 220g) which is the size of our Mini Meals and Mini Meals Extra ranges.
Q: Where do you source your ingredients?
A: All our ingredients are sourced from carefully approved suppliers and we are proud to support the Irish & British food and farming industry. Our ice cream for example is sourced from family-run Marshfield Farm, and all the wheat and peas we use in our recipes are 100% British. Our lamb is exclusively from the British Isles or New Zealand. We are passionate about sustainability too, that’s why we’re committed to only using sustainable fish.
Q: When do you deliver in my area?
A: You can find out when we deliver in your area by clicking here to find our delivery schedule, or by calling us free on (01) 473 5595.
Q: What time will my order arrive?
A: Once you have placed your order, we will contact you to confirm a delivery time. Generally, once you have been given a delivery day and time, it will be your regular slot.
Q: How long is the wait between order and delivery?
A: Please see our schedule here to see when we deliver.
Q: Do you offer hot meals?
A: No. All our ready meals are delivered frozen.
Q: Can items be microwaved/oven cooked?
A: Most of our ready meals and desserts can be cooked in a microwave or oven. Some of our meals are oven cook only. You can find the cooking instructions for each meal and dessert by clicking on the meal or desserts name or image. Occasionally we may have more than one recipe in circulation, so please refer to the label of the meal or dessert for exact cooking guidelines. Contact us for free on (01) 473 5595 if you have any questions.
Q: Why can’t I log in to my account?
A: If you are having trouble logging into your account you should see some error messages telling you want the problem is, for example, the email and/or password may not match the email or password you used when you registered on the website.
If you have forgotten your password, you can click on the link here. This will send you an email to the email address you used when you registered on the website. Once you’ve received the email, you can click on the link in the email to reset your password.
If you have forgotten your email address for your web account, or are still having problems logging in after resetting your password, please call us free on (01) 473 5595 and our team will help solve the problem.
Q: Is there a minimum order/delivery charge?
A: We do not have a delivery charge, but depending on the delivery address, a minimum order value may apply. Please see our delivery schedule here to see what minimum order values apply to your area.
Q: How do I use my discount code online
A: If you have a discount code, simply enter it when you’re at the basket page to redeem it. If you have a voucher, please let us know by writing in the Delivery Notes box during checkout. When your driver arrives with your order, give him / her your voucher and pay any outstanding balance by cash or cheque.
Q: How do I send a message with an order?
A: In the checkout process, there is a box called ‘Delivery Notes’ – you can put a message in this box regarding any specific instructions you have for the delivery.
Q: How do I change my email address?
A: To change your email address for your web account, first sign-in to your account, then click on the My Account link in the top right hand corner of the homepage, followed by the Account Details link. This will take you to your account page. Next, click the the details you wish to edit. You will then be able to amend your email address.
To find out more about how to get started here or call us free on (01) 473 5595.
Q: How do I cancel an order?
A: To cancel or amend an order, please contact us directly or use our Contact Form on this website, and writing that you’d like to cancel your order into the comments box. Alternatively, call us free on (01) 473 5595 and we will help resolve your issue.
Q: Is it possible to change the vegetables/sides on a particular meal?
A: Our ready meals are complete meals and come with sides and vegetables as shown on the website or in the brochure. Unfortunately, we cannot create meals to order or change the vegetables or sides. You can order meals without vegetables or sides from our Choices range.
If you have any feedback on any of our ready meals or desserts, you can write a review on this website by clicking on the ‘Reviews’ tab on the page of the meal or dessert you’ve ordered (you will need to be signed-in first) – we will then forward any comments to our chefs to help improve our meals.